Not enough attention is paid to the taxonomy of a community. In fact, many communities suffer due to poor structure. Most try to structure themselves by some combination of user type, product categories, sector and visiting intent. It’s simple enough to conduct a survey asking members what they prefer and how they browse. Note that members can be lazy when it comes to tagging topics. They will often select the default or general option and tag only one topic, even if multiples apply.
Key Takeaways:
- Taxonomy of a company doesn’t get very much attention, but it should.
- The experience of members is hurt by the lack of structure.
- You can give your community a bit of structure with several different options, either one of them or all of them.
“The taxonomy of a community gets far less attention than it should – but it has a huge impact on the community.”
Read more: https://www.feverbee.com/taxonomy-challenge/
