Carmel DeAmicis looks into the future and sees text messages being used more for businesses of all sizes.
Of course, if chatting takes over where email left off it’s not going to be a perfect evolution. It will take awhile to get everyone on board, and there will be hiccups. I don’t think chatting — or Yammer — or anything else will ever completely take over from email at work. But different conversations will be relegated to different places, and perhaps our inbox will get a little less clogged.