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Taking Customer Support Communities to the Next Level: report from #CMAD 2014 – eModeration

Taking Customer Support Communities to the Next Level: report from #CMAD 2014 – eModeration

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Lisa Barnett shares some of the highlights from the recent Community Managers Appreciation Day panels on customer service.

If theres one area of community management where we can talk tangibly about how a community can help and deliver real value to an organisation, it is customer service.

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