Valeria Maltoni takes a deep look into the rate of change in our lives, and how that tends to impact the individual in favor of the mainstream.
To me the conversation about rebuilding needs to put people at the center, so it has to be about community.
More at Conversation Agent: Rebuilding Community for the Web
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Investing In Community: 2013 State of Community Management – The Community Roundtable 
When Community Managers Bash Other Community Managers | ManagingCommunities.com: Community Manager Blog 
Think About Online Community Moderator Escalation Policies Before You Need Them | ManagingCommunities.com: Community Manager Blog