Shannon Abram is one of the contributors at the Community Roundtable, and she has recently sat down with Rachel Happe and Jeff Ross for an interesting podcast on community management. Rachel Happe is the Community Roundtable’s Co-Founder, as well as the Principal. Jeff Ross is the Community Manager for the insurance company Humana. They spoke about the report associated with the State of Community Management, and primarily focus on the #1 finding of the report, which was Communities Propel Engagement.
Key Takeaways:
- Shannon Abram speaks with Rachel Happe of The Community Roundtable and Jeff Ross of Humana.
- The topic of discussion is the “State of Community Management 2019” report.
- Jeff focuses on how he uses the report in his position of Community Manager.
“In Episode #59, Rachel and Jeff discuss key finding #1 from the 2019 research: Communities Propel Engagement”
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