Dr. Brian Monger shares what he learned as group moderator at LinkedIn, in a question and answer format. And his tips can be applied to almost any online community.
I started moderating when I started to find out what social media was all about. I soon discovered that sites like LinkedIn offered good opportunities but were generally poorly managed and moderated. I wanted to make the groups I participated in better for members and for me as well.
Mostly, I disliked all the “Non Discussions” that appeared in the discussion groups. At best, most were self-promotional. At worst, some of those folks were just blocking up the groups’ arteries and needed to go elsewhere.