Ligaya Tichy, Community Expert from Yelp and Airbnb, Will Teach You About the Evolution of Communities « The Community Manager

David Spinks interviews Ligaya Tichy about her experiences in building communities online.

Every day in the life of a CM is a series of micro experiments: connecting people to one another and seeing what happens; releasing ideas and features to see how the world responds. All in hopes of better answering the questions of: Who are these people? How can I best represent and engage them? How can we help foster connections amongst members to enrich their experiences?

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Customer Communities In Depth: An Expert Roundtable How to Keep Community Members Hooked – Q&A with Nir Eyal « The Community Manager 4 Elements to Creating a “Sense of Community” by Dr. David McMillan « The Community Manager