Patrick O’Keefe reports back on what he learned when he asked his members why they stay on his online forum. He shows many quotes from his members, organized into 6 themes.
KF was the only online community where the moderators made you feel safe from flaming ridicule for simply having a different opinion, or not being as informed as others.
See original article at managingcommunities.com
More Communication Strategies:
Slide Deck: Managing Abusive Online Community Members (or “The Mean Things People Say to Moderators”) | ManagingCommunities.com: Community Manager Blog 
Think About Online Community Moderator Escalation Policies Before You Need Them | ManagingCommunities.com: Community Manager Blog 
How I Build Credibility Within an Online Community | ManagingCommunities.com: Community Manager Blog