Dom Nicastro shares the highlights from the recent CMSWire webinar on How to Choose the Right Online Community Platform.
Too often, organizations skip right to the development requirements without trying to figure out what they actually want the community to do. Strategies are often too loosely defined such as, “Allow customers to connect and to collaborate.
How often do you want them to connect? About what? In which ways?
Create a simple, one-page strategy with your organization’s vision for clients and internal folks.