Tom Petrocelli makes the case that email is still growing and finding new uses, even as new social communication tools are invented.
In social enterprise circles, it has become fashionable to dismiss email as the way of the past and not the path to the future. This particular meme insists that social collaboration tools such as instant messaging, micro-blogging and similar social features will quickly replace the tried-and-true method of sending an email, in much the same way that emails supplanted paper memos. Subsequently, as new methods of communication emerge, email usage will diminish.
See original article at cmswire.com