Jessica Malnik highlights 4 different traits that good community managers need, that are usually associated with introverts, not extroverts.
Many people tend to assume that the best community and/or social media managers are classic extroverts. While there are certainly some, I believe that the best community managers are actually introverts. Here’s my reasoning behind it.
You see, extroverts can be your classic outgoing types, that love to talk (especially about themselves). This ME-ME-ME outgoing attitude doesn’t always work so well when managing online social channels.
The best community managers tend to have these four traits in common, which I would argue come more naturally to introverts.