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Community Management: Not Just a Job, It’s an Investment | Business 2 Community

Community Management: Not Just a Job, It’s an Investment | Business 2 Community

May 14, 2013 By mark david mcCreary

Colleen Nolan would like companies to think of a community manager as an investment in reducing other costs, not just a cost by itself.

Your community manager can focus on reducing the number of service or support calls by monitoring common questions and developing content to address these.

See original article at business2community.com

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