We no longer converse with each other, we make comments, especially in open forums. Email still feels like a conversation but it can often be an area of miscommunication as we attach our own perceptions to it. Instead of approaching this style of communication by adding our own tone and assumptions it is better to try to really listen to intent and set our our level of conversational response to that one of curiosity and inquisitiveness as we really try to “hear” what another is trying to communicate to us.
Key Takeaways:
- A facebook page that was created by the government to answer questions about social security had so much requests that the managers could not cope.
- A social media manager was drenched with so much comments, insults, accusations, and counter accusations that the manager had to blast at another user.
- It is likely that many people are not aware that when they communicate they are not following just one set of rule but many set of rules.
“A recent social media snafu that made the Italian news involves communication between a government organization and citizens.”
Read more: Communication Instruction Manual
