After the intial hitting of goals and attracting customers it can get a lot more expensive. Easy problems are easy and usually fairly inexpensive to solve. The harder ones are a bit more of an investment to handle. Members are the same way. The ones with immediate interest were not hard to attract at all, […]

It isn’t uncommon for community owners to find that their engagement levels are dropping overtime. To properly diagnose which areas need improvement, it is imperative to find which areas traffic is dwindling in. If posts within your community have been steadily declining, it could either be due to members posting less, or it could be […]

Feverbee is now launching a new series of community coaching programs that will enable business owners to develop a community while accessing the most effective community management skills. The main program is called The Community Accelerator, and it is specifically designed to provide users with the proper knowledge and resources to rapidly develop their community […]

Shannon Abram is one of the contributors at the Community Roundtable, and she has recently sat down with Rachel Happe and Jeff Ross for an interesting podcast on community management. Rachel Happe is the Community Roundtable’s Co-Founder, as well as the Principal. Jeff Ross is the Community Manager for the insurance company Humana. They spoke […]

The 10th annual survey that was administered by the The State of Community Management Board has found that although community managers are optimistic about their futures, they are also becoming burnt out. Although high levels of burn out are present among community managers, the survey also found that only 34% of these companies are increasing […]

Oftentimes, when a community member asks a question, it can go unanswered for lengthy periods of time which makes the inquirer feel ignored and unimportant. To avoid this scenario, escalate each question that is unanswered after a 24-48 hour time period. Once this time period passes, move the question to the top of the list […]

September is the prime month associated with events surrounding TheCR Network community. This year, the community is focusing on technology since several members are migrating from one platform to another for different technological strategies. These members will be given the opportunity to share their migration experiences at events such as the virtual meet-ups being held […]

People tend to only inquire about things if the perceived reward is greater than the effort that needs to be put forth into asking the actual question. If you want your consumers to feel as though they can be more open with your team of staff in asking questions, then it is imperative that the […]

Many people end up building a community surrounding their product or brand by researching what their current and future consumers want, along with information such as their basic demographics. This community development method is often unsuccessful in maintaining high levels of productivity, and experts are now suggesting to find ways to embed your audience in […]

Rachael Silvano has been attending the TheCR Connect conference for three years, and she has compiled a list of ways for newcomers to gain the most from their Community conference experience. Things as simple as getting to know other attendees while you’re there can help you create a more expansive network for further productivity, connections, […]