Nancy White admits to having trouble being neutral while being a facilitator, and finds this video from Sandy Schuman to give her another viewpoint on the isssue. I have long struggled with the perspective that facilitation must/should be neutral. More at Monday Video: Sandy Schuman Facilitators should not be Neutral …

Maggie McGary was having a bad day, and wants you to know that while she is not leaving her profession, other people may want to know that community management is not always a bed of roses.  Community management is the “it” job right now–it sounds so hip and glamorous and like a great career move. […]

Douglas Atkin riffs on movements vs communities, and while there is a difference in the size, it's also about the outcome. The goal of a community can be to learn something, do something, and yes, change something, but normally on a smaller scale and through the means of a smaller number of people with more […]

Debra Askanase reviews the new book by Sarah Robinson.  Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities  For many reason, most of the students weren’t really interested in forming a community. More at Fierce Loyalty: The Interview with Sarah Robinson You Need To …

Zachary Mccune shares his tips about communities and social media. As the current Community Manager of a Fortune 500 company, and the former Community Manager of an TechStars-backed iPhone app, I’ve seen the importance of social media management at all levels. More at What I've Learned: Community Management » Flaneurial

Chris Corrigan shares some insights on group size, number of members in a group, even or odd number of people, and having other people witness harvest ideas and share.  Video. The fabulous payoff is in the last 2 minutes or so! More at Chris Corrigan on Group Size in Innovation and Open Design | Full […]

Dave Cayem points out that forums and special interest groups already have the people right there, and no advertiser tracking data is needed to access them. There are forums for practically every kind of hobby or interest. The perfect audience. No tracking data needed. More at Do Not Track Is An Opportunity For Forums | […]

Vanessa DiMauro first answers this question succinctly, and in more detail, and offers a table of the different roles and accountability. Social media managers bring the guests (clients, prospects) to the table and community managers welcome them in! More at Social Media Manager vs. Online Community Manager: Same or …

Simon Mainwaring gives a positive review to this new book on non-profits and social media. Beth Kanter and Katie Delahaye Paine have written a book that is the essential 21st-century guide for non-profits using social media… More at The New Measure of Networked Non-Profits: A book by Beth Kanter …

Giselle Abramovich offers some insights into the simplicity of Responsive Design, or at least the appearance of simplicity, and calls it a myth. Responsive design certainly has its challenges. For example, it will hide content on small screens, but the content still needs to be downloaded, and this causes performance issues on mobile phones. Load […]