Harold Jarche shares his thinking on helping organizations capture share the knowledge residing within an organization. He likes Patti Anklam’s structure of Big Knowledge Management, Little KM and Personal KM.
There is a lot of knowledge in an organization, some of it easy to codify (capture), and much (most) of it difficult to do so. Understanding how best to commit resources for knowledge-sharing should be in some kind of a decision-making framework that is easy for anyone to understand. Outputs are quite explicit, while expertise is mostly implicit knowledge.