thelaurenbklein draws from Dion Hinchcliffe and John Kotter to look at the changing world, and how community facilitators can examine their processes and technologies.
I have found the work of Dion Hinchcliffe useful to help people visual the pivot that has been taking place.
See original article at wordpress.com
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The Community Roundtable’s Community Careers and Compensation Report 2020: Online Community Professionals Emerge as Transformational Leaders 
Investing In Community: 2013 State of Community Management – The Community Roundtable