Mail-List.com Blog

  • Home
  • Features
  • Summaries
  • Twitter
  • Facebook
  • Linkedin
A Day In The Life Of A Community Manager – A Chat With Phoebe Venkat

A Day In The Life Of A Community Manager – A Chat With Phoebe Venkat

September 13, 2012 By mark david mcCreary

Phoebe Venkat was the community manager for Tyco’s 24,000-person network and imparts some real world advice on a wide range of community management topics.  

Number one most important characteristic is to be 1000% transparent. You have to be able to take the good and bad feedback — and everything in between — and make sense of it without taking it personally. Believe me, there are times when you get upset, but you have to be able to make it work for the greater good. And when you misspeak, be honest about it. You have to admit when you’re wrong, do it quickly, and make amends when necessary. That helps build trust with people you may never meet in person. Additionally, the community manager has to be connected, empathetic, fast, a (smart) risk taker, and fun! 

More at A Day in the Life of a Community Manager – A Chat with Phoebe …

Related posts:

  1. Why Personality Matters as a Community Manager
  2. Role of Community Manager
  3. You Are Not A Community Manager If ….
  4. The Speed Of Community Development

Filed Under: News

Collections

How to Group Your List Emails in Yahoo Mail

What is Spam? Pink Meat or Annoying Mail?

5 Tips for Starting a New Group Mailing List

Why Do People Share Information?

Legal -- Mail List Privacy | Security | Terms of Service
About -- User Guide | FAQs | Videos | Blog
Copyright © 1995-2022 Mail-List.com All Rights Reserved